As a certified resale partner, we do not have control over the manufacturing process or decision-making of the hardware wallet brands we distribute. As such, Savellet Marketplace cannot be held liable for any defects or malfunctions of hardware wallets purchased through our platform. However, as an authorized reseller, we can assist customers in requesting a replacement for a defective product if the issue is verified as a genuine technical malfunction, provided there are no physical damages caused or when shipped by the buyer. All replacement requests are subject to the manufacturer’s warranty terms and policies. If you are not completely satisfied with your purchase, we encourage you to review our Return Policy for detailed information on returns, refunds, and exchanges.
1. No Return Policy
To maintain the highest security standards for cryptocurrency hardware wallets:
- All sales are final once an order is placed and shipped.
- We do not accept returns for any used, opened, or activated hardware wallets.
- This policy is in place to prevent tampering, security risks, and compromise of private key integrity.
- We do not accept items damaged due to misuse, negligence, or unauthorized modifications.
- Final sale items or special promotional items marked as non-returnable.
2. Exceptional Return Eligibility
A return may be considered only if:
- The item is in its original, unopened, and unused condition as received.
- The product is returned in the original manufacturer’s sealed packaging without any damage or tampering.
- The return request is initiated within 7days of delivery.
- Proof of purchase (order confirmation or receipt) is provided.
Important: Any item that has been opened, activated, or removed from its original packaging will not be eligible for return under any circumstances. All products, including hardware wallets, are securely sealed and verifiable directly from the manufacturer.
3. How to Initiate a Return
If your item qualifies for a return under the exceptional circumstances above, follow these steps:
- Contact Us – Email sales@savellet.com within the specified return period of 3days after approval , providing your order details, reason for the return, and photos of the sealed product packaging.
- Approval & Instructions – If approved, we will provide return shipping instructions, including the return address.
- Ship the Item – The product must be securely packaged and shipped using a trackable shipping method.
- Inspection & Final Decision – Upon receiving the returned item, we will inspect its condition. If it meets our return eligibility criteria, we will process a refund.
4. Refund Policy
- Buyers are responsible for the shipping costs of any item eligible for return.
- Approved refunds will be issued to the original payment method within [Insert Number] days of return approval.
- Not that shipping fees are not eligible for refundable.
- If the return does not meet the eligibility criteria, the item will be rejected and returned to the customer at their expense.
5. Damaged or Defective Products
If you receive a product that is damaged or defective upon arrival, please follow these steps:
- Report the issue within 48 hours of delivery by emailing sales@savellet.com with clear photos of the damaged item.
- If the claim is valid, we will offer a replacement or refund at no additional cost.
Note: Damage caused by improper handling during shipping process, misuse, or unauthorized modifications will not be eligible for a return or refund.
6. Chargebacks and Disputes
- If you encounter an issue with your order, contact us first before initiating a chargeback or dispute with your payment provider.
- Fraudulent or unjustified chargebacks may result in account suspension, denial of future purchases, and potential legal action if deemed necessary. Savellet Marketplace reserves the right to dispute any chargeback claims and provide supporting evidence to payment processors to protect against fraudulent activity.
7. Policy Updates
Savellet Marketplace reserves the right to modify, update, or amend this Return Policy at any time at its sole discretion. Any changes will be effective immediately upon posting on this page. We encourage customers to review this policy periodically to stay informed of any updates. Continued use of our services after policy modifications constitutes acceptance of the revised terms.
8. Contact Information
All return inquiries should be directed to:
Savellet Marketplace
Email: sales@savellet.com
Or via the chatbot on our website.
Website: marketplace.savellet.com
By purchasing from Savellet Marketplace, you acknowledge and agree to this Return Policy.
Last update: January 1, 2025