At Savellet Marketplace, we specialize in the secure and efficient delivery of Bitcoin and cryptocurrency hardware wallets and accessories. We understand the importance of timely and discreet shipping for sensitive financial products. This policy outlines our unique shipping standards to ensure the safe arrival of your order.
1. Secure & Discreet Packaging
To protect your privacy and security:
- All orders are shipped in plain, unbranded packaging with no external markings related to cryptocurrency.
- The sender information will be discreet to prevent unwanted attention.
- Tamper-proof seals are used to ensure your product remains secure during transit.
2. Shipping Methods & Delivery Times
We partner with trusted couriers for secure shipping. Options include:
| Shipping Method | Estimated Delivery Time | Tracking Available |
|---|---|---|
| Standard Shipping | 5 – 12 business days | Yes |
| Expedited Shipping | 3 – 7 business days | Yes |
| Express Shipping | 1 – 3 business days | Yes |
Delivery times vary depending on customer’s location, selected shipping method, unforseen courier service delays, customs processing (for international orders), and processing time.
- Customers will receive a tracking number via email once their order is shipped.
3. Order Processing, Handling Time & Fulfillment
A. Order Verification & Processing
- Orders are processed Monday through Friday, excluding public holidays.
- Processing time varies between 1 to 3 business days, depending on order volume and verification requirements.
- Orders paid with cryptocurrency may require additional verification time for network confirmations.
B. Address Verification
- Customers are responsible for providing an accurate and complete shipping address.
- If an address is incomplete or incorrect, we may contact the customer for clarification, which could result in delays.
- Once an order is shipped, we cannot modify the delivery address.
C. Restricted Shipping Locations
- We currently ship to list of supported countries or regions.
- We do not ship to P.O. boxes, military addresses (APO/FPO), or countries subject to shipping restrictions.
3. International Shipping & Customs
A. Duties, Taxes, and Import Fees
- International orders may be subject to import duties, taxes, and customs fees, which are determined by the destination country.
- These charges are not included in the product price or shipping cost and must be paid by the customer upon delivery.
- Savellet Marketplace is not responsible for any customs-related delays.
B. Customs Clearance
- Customs processing times vary by country and may delay delivery beyond the estimated timeframe.
- If a package is held at customs, the customer is responsible for providing any necessary documentation to facilitate clearance.
4. Order Tracking & Delivery Updates
- Once an order is shipped, a tracking link will be sent via email.
- Customers can track their orders in real-time via the shipping carrier’s website.
- If you do not receive a tracking update within 3 business days, please contact us.
5. Lost, Delayed, or Damaged Shipments
A. Lost Packages
- If an order is marked as delivered but has not been received, customers should:
- Check with neighbors or household members.
- Wait 24-48 hours in case of carrier delays.
- Contact the carrier for more details
- If the package is still missing, please contact us within 7 days of the expected delivery date for further assistance.
B. Delayed Shipments
- Delivery estimates are not guaranteed, as external factors such as weather conditions, customs delays, or logistical disruptions may impact transit times.
- We will assist customers in tracking delayed shipments, but Savellet Marketplace is not liable for carrier delays.
C. Damaged Shipments
- If your package arrives damaged, take clear photos of the packaging and product and report the issue within 48 hours of receipt.
- Depending on the situation, we may offer a replacement or refund upon verification.
6. Returns Due to Failed Delivery
If a package is returned to us due to:
- Incorrect or incomplete address provided by the customer.
- Failure to pay import duties/taxes (for international shipments).
- Multiple failed delivery attempts by the carrier.
The customer is responsible for additional shipping costs to reship the order. If the customer chooses to cancel the order, a restocking fee may apply.
7. Order Modifications & Cancellations
A. Before Shipment
- Customers may request order changes or cancellations within 12 hours of placing an order.
- Once an order is processed, modifications are not guaranteed.
B. After Shipment
- Once an order is shipped, cancellations are not possible.
- Customers may initiate a return if the item is eligible under our Return Policy
8. Special Security Measures for Hardware Wallets
- To ensure the integrity of Bitcoin and cryptocurrency hardware wallets, we never tamper with product packaging.
- If a package appears tampered with upon delivery, do not use the device—contact us immediately.
- For security reasons, we do not accept returns on hardware wallets unless they arrive defective.
9. Contact Us
For any enquiry and sales related concerns or questions, reach out to us on the following:
📧 General Inquiries: contact@savellet.com
📧 Sales Inquiries: sales@savellet.com
🌐 Website: www.marketplace.savellet.com
📞 Phone: +234-81-5349-7434
We are committed to delivering secure, reliable, and transparent shipping experiences for all our customers.
Thank you for choosing Savellet Marketplace and do shop with us again!
Last update: November 20, 2024